Keeping employees motivated and performing to the very best of their abilities is a challenge for any organisation, but this is especially true in a competitive and challenging environment such as a call centre.
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Our reward and recognition solutions are designed for call centres of all sizes, so we’re sure to find something that’s both affordable and suitable for your team…
On The Spot Rewards
Long Service Awards
Peer To Peer Recognition
|Instant recognition can boost performance levels and the psychological impact of instant recognition is significantly greater than recognition at a later time or day. Our Voucher Cheques are the ideal way to give your agents an ‘on the spot’ reward for a job well done.||Long service awards still have an important role to play in motivating and engaging staff. Employees really value the recognition of their on-going commitment and loyalty. Our Long service awards give you complete flexibility, letting your agents choose a gift with real personal appeal.||Employees value peer to peer recognition more highly than recognition from senior leaders and it can increase employee engagement up to 35%. Our peer to peer recognition schemes ensure that motivation levels and behaviour standards are kept high at all times.|
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Did you know?
Reward and recognition schemes don’t need to be costly. In fact, non-cash rewards can result in 25% higher performance than cash rewards.
The importance of recognition and reward in a call centre environment
Recognising and rewarding agents for their hard work and successes has positive effects for both the agents and the business:
We specialise in motivating call centre staff to perform to the best of their abilities, get engaged with your brand and offer a first class service.
Our reward and recognition schemes help Call Centre Managers get the very best out of their front line staff, whether they’re making sales calls or taking customer enquiries. We’ll help you to retain staff, educate them in your brand values and ensure that motivation levels are kept at a constant high.
With an average of 25% of employees leaving their call centre job within 6 months, how can you expect to deliver great customer service without first addressing the motivational needs of your frontline employees?